Who we are
Memento Mode ("Memento Mode," "we," "our," or "us") is operated by Memento Digital Group Ltd., a company registered in Canada. We're committed to protecting your privacy. This Privacy & Security Policy explains how we collect, use, share, and safeguard your information when you use our mobile application (the "App") and our website, mementomode.com (the "Site").
Please read it carefully. By using the App, you agree to the collection and use of information as described here. If you don't agree, please don't use the App.
Information we collect
Account information
- Email address — for account authentication and communication.
- User ID — a unique identifier for your account.
- Profile information — if you sign in with Google, we receive your name and profile photo from Google. This is stored by our authentication provider but isn't displayed or used in the App beyond authentication.
App usage data
- App launch events — when you open apps in your configured blocksets.
- Session durations — how long coaching sessions last.
- Timestamps — when interactions occur.
- Usage statistics — aggregated patterns about your app usage.
User-generated content
- Intentions — the text you enter describing your goals when opening a blocked app.
- Conversation history — your interactions with the AI coach.
- Blockset configurations — the apps you choose to monitor.
Device information
- Device identifier — used to sync your settings across sessions.
Diagnostics (limited)
- To keep the App stable and fix problems, we and the app platforms (Apple and Google) may receive limited technical information such as device type, operating system, app version, and crash reports. We don't use this to identify you.
Voice data (optional)
- Voice recordings — when you use voice input, audio is processed in real time for transcription. Voice data is processed ephemerally and is not stored.
Subscription information
- If you buy a subscription, our subscription manager (RevenueCat and/or Superwall) and the app store process your purchase. We receive your subscription status, purchase events, and a pseudonymous identifier — not your full payment-card details, which the app store handles. If you buy through our website, your payment is handled by our payment processor; we receive confirmation of your purchase and subscription status, not your full card details.
Website visitors
- Analytics — the Site uses Google Analytics and Google Tag Manager to understand how visitors use it: pages viewed, approximate location from your IP address, device and browser type, and how you found us.
- Advertising tags — we may use advertising tools such as the Meta pixel, TikTok pixel, and Google Ads tags on the Site to measure our ads and reach people who've visited. These tools receive information about your Site visit, such as pages viewed, device information, and advertising identifiers. They apply to the Site only — never to anything you do inside the App.
- Forms — if you join the waitlist or contact us through a form on the Site, we collect the information you enter (like your email address), which is processed by our form-handling provider.
- Hosting — the Site is hosted on Vercel, which processes visit traffic and provides us aggregate analytics.
A note on sensitivity
The apps you choose to monitor, the intentions you write, and your conversations with the coach can reveal personal things about your habits and state of mind. We treat all of this as sensitive: it's never sold, never used for advertising, and shared only as this policy describes.
How we use your information
We use the information we collect to:
- Provide AI coaching — your intentions and context are sent to AI providers to generate personalized coaching responses.
- Display usage statistics — show you insights about your app-usage patterns.
- Sync your settings — keep your blocksets and preferences consistent across sessions.
- Manage your subscription — confirm your entitlements and provide paid features.
- Improve the App — understand how features are used so we can make them better.
- Communicate with you — send important updates about the App or your account.
- Market the App — measure our website advertising and reach people who've visited the Site, using Site visit data only, never your in-App content.
Where they apply to you (for example, under the GDPR), we rely on these legal bases: performance of our contract with you (to provide the App), your consent (for example, for voice input and optional features), our legitimate interests (to secure and improve the App), and compliance with our legal obligations.
We may also create aggregated or de-identified data, like overall usage trends across all users, that can no longer reasonably identify you. We use it to understand and improve the App and may publish it as aggregate insights. We won't attempt to re-identify it.
Marketing communications
If you've agreed to receive them, we may send you occasional marketing emails or push notifications about new features, tips, and offers. You can opt out anytime — use the unsubscribe link in any marketing email, turn off notifications in your device settings, or email hello@mementomode.com. We follow Canada's Anti-Spam Legislation (CASL) and other applicable laws, and only send marketing messages where we have the consent those laws require. Opting out of marketing won't stop important service messages about your account.
Security
We take the security of your information seriously and use appropriate technical and organizational measures to protect it:
- Encryption in transit — all data between your device and our servers is protected with TLS encryption.
- Encryption at rest — data stored on our servers is encrypted using platform-level encryption.
- Access controls — access to personal data is limited to a need-to-know basis.
- Authentication — accounts are secured through our authentication provider (Supabase). If you use Google Sign-In, we never see or store a password for you.
- Ongoing practices — we keep our systems updated and review our practices as the App evolves.
If a security incident affects your personal information and creates a real risk of significant harm, we'll notify you and the appropriate regulators as required by law, as soon as we reasonably can.
No method of transmitting or storing data is 100% secure. While we work hard to protect your information, we can't guarantee absolute security. If you believe you've found a vulnerability, please email hello@mementomode.com so we can look into it.
Data retention
We retain your information for as long as your account is active. If you delete your account:
- Account data is deleted immediately.
- Usage statistics are purged within 30 days.
- Backups containing your data are purged within 90 days.
Some records take longer. We may keep information where the law requires it — for example, transaction and tax records — or where we reasonably need it to prevent fraud, resolve disputes, or enforce our agreements. Purchase records held by the app stores and our subscription providers are kept under their own retention rules.
International data transfers
Memento Digital Group Ltd. is based in Canada. Some of the providers we rely on — including Supabase and our AI providers (Google and Anthropic) — process data in the United States and potentially other countries. This means your information may be transferred to, stored, and processed outside your country of residence, including in Canada and the United States, where data-protection laws may differ from those where you live.
While your information is in another country, it is subject to that country's laws and may be accessible to its courts, law enforcement, and national-security authorities under the laws of that jurisdiction. No agreement we put in place can fully override that. Where required, we take steps to help ensure your information receives an adequate level of protection. By using the App, you understand that your information may be processed in these locations.
Your privacy rights
You can always delete your account and associated data from the App's settings, and you can view your usage statistics and blockset configurations in the App. Depending on where you live, you may also have the rights below.
Canada (PIPEDA and provincial law)
You may request access to the personal information we hold about you and ask us to correct it. You may withdraw your consent to certain processing, which may limit some features. You may also complain to the Office of the Privacy Commissioner of Canada or your provincial regulator. We have designated a privacy officer who is responsible for our compliance; you can reach them at hello@mementomode.com.
If you are a resident of Quebec, Quebec's Law 25 gives you additional rights, including the right to data portability and to be informed about automated decisions; you can exercise these through the same contact.
California (CCPA/CPRA)
If you're a California resident, you have the right to know what personal information we collect, to delete it, to correct inaccurate information, to opt out of its sale or sharing, to limit the use of sensitive personal information, and not to be discriminated against for exercising your rights. We do not sell your personal information, and your in-App data is never sold or shared. If our website's advertising tools are active, information about your Site visit may count as "sharing" for cross-context behavioral advertising under the CCPA; you can opt out anytime by emailing hello@mementomode.com, and we treat the Global Privacy Control (GPC) browser signal as an opt-out for Site data. We don't respond to older "Do Not Track" signals, which have no settled meaning.
European Economic Area and United Kingdom (GDPR / UK-GDPR)
If you're in the EEA or UK, you have the right to access, rectify, erase, restrict, or object to our processing of your personal data, the right to data portability, and the right to withdraw consent at any time. You may also lodge a complaint with your local supervisory authority. The legal bases we rely on are described under "How we use your information."
To exercise any of these rights, delete your account in the App or email hello@mementomode.com. We'll respond within the timeframe required by applicable law. When you make a privacy request, we may need to verify your identity. You can also use an authorized agent to submit a request on your behalf if you give them written permission.
Children's privacy
The App is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you're a parent or guardian and believe your child has provided us with personal information, please contact us and we'll delete it.
If you are in the European Economic Area, the minimum age to consent to online services on your own can be higher than 13 — each country sets its own age between 13 and 16. If you are under the digital-consent age in your country, you may use the App only with the consent of a parent or guardian. In the United Kingdom, that age is 13.
App-monitoring disclosure
To do its core job, Memento Mode needs to know when you open an app that's in one of your blocksets. How it detects this depends on your platform.
Android — Accessibility Service
Memento Mode uses Android's Accessibility Service to detect when you launch apps in your configured blocksets. This service:
- Does: monitor app-launch events to trigger coaching interventions.
- Does not: read screen content, interact with other apps, or access data from other applications.
The Accessibility Service is required for the core functionality of the App and can't be used without this permission enabled.
iOS — Screen Time (Family Controls)
On iOS, Memento Mode uses Apple's Screen Time framework (Family Controls / DeviceActivity) to detect when you open apps you've selected. This monitoring runs on your device under Apple's framework; we don't receive the contents of your screen or your activity in other apps. It requires your Screen Time authorization, which you can grant or revoke in iOS settings.
Changes to this policy
We may update this Privacy & Security Policy from time to time. We'll notify you of any changes by posting the new policy in the App and updating the "Last updated" date above. Please review it periodically.
Contact us
If you have questions or concerns about this policy or our data practices, contact us at:
Email: hello@mementomode.com
Memento Digital Group Ltd.
This policy is provided in English. Any translations are for convenience only.